Jack just came to me with a real sense of urgency in his voice and said, 'by the way, I just poured hot sauce into my ear and it burns! What do you do when that happens?
There are several amusing things here. First, I've never heard someone start a crisis conversation with the phrase, 'by the way'. Second, why would you pour hot sauce in your ear? If I was experimenting with hot sauce, my ear would be the last place I would put it. Third, 'what do you do when this happens' presumes there is a precedent for handling situations like this.